What are your Helpdesk needs?
Manage your support desk customers, their service contracts and related suport desk services
Process requests and incidents of your customers in accordance with service agreements (SLAs)
Manage third-party support desk contracts
Identify time spent and billable interventions
Managing a Knowledge base
What are your Asset Management needs for customers under maintenance contract?
Manage the equipment
Manage the maintenance contracts
Planning renewals
Manage the supply of consumables
Manage the spare parts
